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TextRx Privacy Policy

Last Updated 5/1/2024

This privacy policy governs your access or use of content, products, and services made available by TextRx, TranspareRx Corporation, TextRx™, and its parents, subsidiaries, and affiliates (collectively, “TextRx,” “TranspareRx,” “us,” or “we”) when you access or use the TextRx Service and the associated App (the App) or Website (the Site) (collectively, the “Services”).
 

Your use of our Services, including any dispute concerning privacy, is subject to this Privacy Policy and our Terms and Conditions. By using our Services, you are accepting this Privacy Policy and our Terms and Conditions, and you are authorizing the terms and disclosures set from this point forward. If you do not agree to this Privacy Policy or our Terms and Conditions, do not access or use the Services. Please review this policy carefully to ensure your understanding of our privacy practices.


Information Provided and Collected


Information You Provide to Us

Although most functions do not require it, you may choose to provide us with information to receive certain enhancements and services. We may collect some or all information through various forms and in various places through the TextRx Service and our Site, including account registration forms, reminder forms, Contact Us forms, or other interactions. The current data fields include, but are not necessarily limited to:

  • Email address
  • Password
  • Mobile phone number
  • Insurance coverage status or Name of Insurance Plan
  • Health, prescription, pharmacy, and related information
  • Medication name, dose, and quantity
  • Zip code
  • Content of messages from you to us
  • Public anonymous and de-identified information

If you choose to provide us with information about any other individual, you represent and affirm that you have permission to provide this information to us.
 

You agree to let us use and share the information you provide in order to provide the Services and to run our business (including for the purposes of business operations, analytics, development, marketing, and optimization).
 

You agree that TextRx may contact you by mobile phone, telephone (including by an automatic telephone dialing system), and/or email at any of the phone numbers and/or email addresses provided by you. Should you send TextRx an SMS message or email, such message constitutes your prior agreement to receive the messages you request in response to that SMS device or email. You understand that you are not required to provide this consent as a condition of purchasing any property, goods, or services. You also understand that you may opt out of receiving marketing text messages or emails from TextRx at any time.
 

Situations in which you may provide us with information include but are not limited to:

  • When you register for an account
  • When you sign up for price alerts, refill savings communications, and/or promotions
  • When you email or text a coupon to yourself
  • When you email or text a coupon to others
  • When you use a discount card or coupon
  • When you communicate with us via phone, text, chat, email, website contact form, or any other means


Information Collected

In addition to any information that you choose to submit to us, we and the third parties we work with may use a variety of technologies to collect certain information. This information includes but is not limited to:

  • Geolocation information
  • Internet Protocol (IP) address
  • Information about your computer operating system and browser, such as its maker or version
  • The pages and content of our websites/screens that you view (including URL and screen name)
  • Referral websites
  • Unique identifiers, such as your mobile device ID or other advertising identifier
  • Login information
  • Information about your mobile device, such as the telephone number, mobile device ID, and the make, model, operating system, capacity, and settings of your device
  • The type of internet browser you are using
  • Your preferred language
  • Information that allows us to personalize your TextRx experience
  • Information, content, or ads you view, hover over, or interact with on the app and/or   website

We and/or the third parties we work with collect information using technologies including but not limited to the following:

  • Cookies. Cookies are  data files placed onto a computer or other device when it is used to access our Services. We use cookies to collect, store, and sometimes track information for statistical purposes in order to improve the services we  provide. If you are a registered user for any Service, we will use cookies to save your settings and to provide customizable and personalized services. The information collected will be associated with your account.
        If you do not want information to be collected by cookies, your browser and/or device may allow you to disable and/or control the use of cookies. We do not control the use of any cookies that are deposited on your computer when you visit third-party websites and we expressly disclaim responsibility for information collected through them.
  • Web beacons. Web beacons are small graphic image files that collect information about your use of and interactions with the Services. These may be included in our pages and are used to track the online interactions and movements of our users.
  • Embedded scripts. An embedded  script is programming code that functions to collect information about your use of and interactions with the TextRx Services. Embedded scripts are only active during your TextRx session.
  • Plug-ins. Plug-ins are a software component that add a specific feature to an existing program. Plug-ins are the responsibility of the plug-in provider, and we have no      control over the information that the respective provider collects through its plug-in or how that provider uses such information. If you are not yet a user of the provider or have not consented to having your data collected and used by that provider, you should not click on those plug-ins. If you are already a user of the plug-in provider, you should refer directly to the relevant provider for information on the kinds of personal data that the provider collects and uses.

By using our services, you agree to let us use and share such information in order to provide our service to you, run our business, and communicate and market to you.


Information You Provide to Third Parties

We may receive information about you from third parties, including but not limited to:

  • Marketing partners.  We may work with third parties to conduct marketing campaigns and/or receive information for potential users of our services. Third parties may collect and provide to us personal information such as your name, contact   information, medical information, and demographic information.
  • Data partners. We may in some   cases supplement the information we collect about you with information from third parties, including data regarding your online activities across  devices and online platforms.
  • Pharmacy benefit managers. Most prescriptions purchased in the United States result in the pharmacy reporting patient data back to the company that provides the service.


By using the TextRx Services, you agree to let us use and share such personal information in order to provide services to you, run our business, and communicate and market to you.
 

Advertising on the TextRx App or Website

We may use third-party advertising companies to serve ads when you use TextRx services. Third-party advertising companies may collect information from our services and other websites and mobile applications in order to provide advertisements about goods and services of interest to you. TextRx adheres to HIPAA and Digital Advertising Alliance principles.
 

Behavioral advertising uses information collected from an individual's web or mobile browsing behavior, such as the pages they have visited or the searches they have made. This information is then used to determine which advertisements should be displayed to a particular individual.

When do we share your identifying information with a third party?

TextRx does not sell our users' personal medical information. We do not provide your personally identifiable medical information to any party in exchange for payment.
 

We use your personal information in order to provide services to you, run our business (including for the purposes of internal business operations and analytics, and to provide, change, market, or optimize our services and products), and communicate and market to you. In some instances, we may use third parties to help assist us in providing you with the best experience.
 

Here are some examples of when we may share your information with third parties:

  • To send you discount cards, coupons, and/or manufacturer copay cards
  • To market and advertise to you
  • To supplement our data
  • To fulfill, deliver, develop, and enhance services and products
  • To store and analyze data


When Sharing is Required by Law or Helps Us Protect Our Interests

We will disclose your Information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal Information without your consent or court process.


When We Work On Business Transactions

As we continue to grow our business, we might or engage in mergers, acquisitions, or sale of company assets. Personal Information may be disclosed. In such transactions, Information generally is one of the transferred business assets. If TextRx or all its assets are acquired, information will likely be one of the transferred assets as is permissible under law.


Children's Personally Identifiable Information

TextRx is not intended to be used by children or minors. If you are under the age of 18, please do not attempt to register with us or provide any personal information. We assume our services are used by adults. We do not knowingly collect identifying information from minors under the age of 18. We respect the privacy of parents and children. If you are the parent or guardian of a minor and believe that his or her personal information has been disclosed to us, please Contact Us.


Additional Privacy-Related Information


Security

We cannot ensure the security of any information transmitted to us over the internet or by other electronic means (such as text messages), and we accept no liability for any unintentional disclosure.
 

User information stored within our databases is protected using technical, administrative, and physical security practices. However, due to the possibility of hacking, we cannot guarantee the security of our databases, nor can we guarantee that user information won't be intercepted while being transmitted to us over the internet or wireless communication, or accessed while stored on our service providers' servers, and any information you transmit to us is done at your own risk.
 

To help us protect your information, we strongly encourage you to keep your username and password private.
 

Email phishing occurs when your email address is used to contact you and ask for personally identifiable or sensitive information. TextRx will not send you emails asking for your personally identifiable information such as credit card number, or social security number. Please be aware that if you are ever asked for this information, this is not an email from TextRx.

Visitors outside the United States

Please do not use the services if you are not a resident of the U.S. TextRx services are intended for use only by U.S residents at participating pharmacies.

Deletion Requests and Opt-Outs

All users nationwide can request the deletion of their data.

To unsubscribe from marketing text messages, please visit your settings.

To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email. After opting out of marketing messages, you may still receive transactional messages about your TextRx account.

By interacting with TextRx, you consent to the practices described in this Privacy Policy. However, we want you to know that you do have certain choices about how your information is collected and used.


Account Changes and Cancellation


Accuracy Changes

You are responsible for maintaining the accuracy of your personal information. If your information changes, you may correct, delete, or amend your account information by visiting our account settings page.

Retention of Information

We will retain your user information for as long as your TextRx account is active. Even after your account is terminated, we may keep some necessary information to comply with our legal and regulatory obligations, for our internal business operations, and to resolve disputes.

Canceling Your Account

If you cancel or suspend your account, we may still use the information about your prior use of our services to improve our services, provide you with discounts, and market to you (except if you have opted out).

Changes to This Privacy Policy

We may periodically make changes to our privacy policy. When we do so, we will post the revised Privacy Policy on our Services. Please check the revision date at the top of this page to determine if the policy has been modified since you last reviewed it. The modified Privacy Policy will be effective immediately upon posting. Your continued use of the services after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for our most updated privacy practices. If you object to any modification, you will be obliged to stop using the services.


California and Nevada Privacy Policy Notice

Effective Date: 1/1//2023
Last Modified on: 1/1/2023

If you are a California or Nevada resident, state law may provide you with additional rights regarding our use of your personal information. This information is intended to comply with the California Consumer Privacy Act (CCPA) of 2018, Nevada Senate Bill 220 (an act relating to internet privacy), other California privacy laws, and other state privacy laws (all such laws are collectively referred to for purposes of this Privacy Policy as the CCPA). Any terms defined in the CCPA have the same meaning when used in this Privacy Policy.

Information We Collect

Our app and website collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked directly or indirectly with a particular consumer, household, or device.

The Personal Information That We Collect Does Not Include:

  • Publicly available information from government records
  • Information excluded from the CCPA's scope such as:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of  Medical Information Act (CMIA), or clinical trial data
    • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), or the Driver's Privacy Protection Act of 1994
    • Deidentified consumer information

The Personal Information We Collect Includes:

  • Email address
  • Password
  • Mobile phone number
  • Insurance coverage information or Name of Insurance Plan
  • Health, prescription, pharmacy, and related information
  • Sensitive Personal Information such as precise geolocation and information   concerning your health
  • Medication name, dose, and quantity
  • Zip code
  • Content of messages from you to us
  • Public anonymous and de-identified information

 

Category
A. Identifiers
 

Examples
Name, email address, phone number, and IP address
 

Collected
YES
 

Category
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
 

Examples
Personal information, such as credit card number
 

Collected
NO
 

Category
C. Protected classification characteristics under California or federal law
 

Examples
Age and gender
 

Collected
NO
 

Category
D. Commercial information
 

Examples
Prescription fill history and pharmacies visited
 

Collected
YES
 

Category
E. Biometric information.
 

Examples
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template of identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data
 

Collected
NO
 

Category
F. Internet or similar network activity
 

Examples
Search history, pages visited, and coupons generated
 

Collected
YES
 

Category
G. Geolocation data
 

Examples
Physical location, such as ZIP codes entered to see pharmacies nearby, as well as actual location (when users grant access)
 

Collected
YES
 

Category
H. Sensory data
 

Examples
Audio, electronic, visual, thermal, olfactory, or similar information
 

Collected
NO
 

Category
I. Professional or employment-related information
 

Examples
Current or past job history or performance evaluations
 

Collected
NO
 

Category
J. Non-public education information (per the Family Educational Rights and Privacy Act [20 U.S.C. Section 1232g, 34 C.F.R. Part 99])
 

Examples
Education records directly related to a student and maintained by an educational institution
 

Collected
NO
 

Category
K. Inferences drawn from other personal information
 

Examples
Profile information reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and/or aptitudes
 

Collected
NO
 

We obtain the personal information listed above from the following sources:

  • Directly from you
  • Indirectly from you, such as from observing your actions on our website or mobile app or interactions at pharmacies using coupons or cards provided by TextRx


Personal Information is Stored for the Following Purposes:

  • To create, maintain, customize, and secure your account
  • To provide you with support and to respond to your inquiries, including to investigate  and address your concerns and monitor and improve our responses
  • To personalize  your app and website experience and to deliver content, product, and service offerings relevant to your interests via email or text message
  • To respond to law enforcement requests as required by applicable laws, court orders, or governmental regulations
  • As described to you when collecting your personal information or as otherwise outlined in the CCPA
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going  concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal information held by us about our website and mobile app  users is among the assets transferred

We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing notice.


Sharing Personal Information

We may disclose your personal information to a third party for business purposes. When we disclose personal information for business purposes, we enter into a contract with that third party that describes the purpose of the disclosure and requires the recipient to keep that personal information confidential and not use it for any purpose except for the purpose outlined in the contract.
 

We may share your personal information for business purposes with the following categories of third parties:

  • Service providers
  • Partners
  • Parent or subsidiary organizations
  • Social media companies
  • Internet cookie data recipients like Google Analytics


Disclosures of Personal Information for Business Purposes

In the preceding 12 months, TextRx has disclosed the following categories of personal information for business purposes:

  • Category A:      Identifiers
  • Category D:      Commercial information
  • Category F:      Internet or another similar network activity
  • Category G:      Geolocation data


Sales of Personal Information

In the preceding 12 months, TextRx has NOT sold personal information.


Your Rights and Choices

The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.


Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you
  • The categories of sources for the personal information we collected about you
  • Our business or commercial purpose for collecting that personal information
  • The categories of third parties with whom we share that personal information
  • If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each recipient obtained


Retention

We retain CA Personal Information for the business and commercial purposes described in the "How We Use Your Information" and “Purposes” sections above. Retention of you CA Personal Information may also be required to provide products and services you requested, to maintain our business relationship with you, or for us to fulfill a legal obligation. Once no longer needed for these purposes, we will not retain your CA Personal Information in our systems.

Deletion Right

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a      good or service that you requested, take actions reasonably anticipated  within the context of our ongoing business relationship with you, or otherwise perform our contract with you
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal      activity, or prosecute those responsible for such activities
  • Debug products to identify and repair errors that impair existing or intended      functionality
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right protected by law
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546  et. seq)
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the      public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or  seriously impair the research's achievement (if you previously provided informed consent)
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us
  • Comply with a legal obligation
  • Make other internal and lawful uses of that information that are compatible with the      context in which you provided it

We do not provide these deletion rights for business-to-business personal information.


Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Emailing us at support@TextRx.ai. Please include the following fields in your email:
    • Full name
    • Email address
    • Date of birth
    • Phone number

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of that person
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.
 

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account.
 

We will only use personal information provided in a verifiable consumer request to verify the requester's identity or authority to make the request.


Opting Out of the Sale and Sharing of CA Personal Information

You may stop our disclosure of your CA Personal Information to these entities for their use for secondary purposes by opting-out of the sharing of your CA Personal Information. If an account has been created, you can do so by going to 'TextRx settings' under the menu and selecting 'Remove Account' or by contacting us at support@TextRx.com.


Opt-out Preference Signal

You may opt out of the sale and sharing of your CA Personal Information at a browser level. Browser level opt outs are based on your unique browser and device. To enable an opt-out preference signal, you must use a platform or internet browser with technology to set and communicate your preferred privacy setting.


Notice of Financial Incentive

We may provide price discounts, coupons, services and other perks for members of our loyalty programs. Through these offerings, consumers may provide us with any or all of the categories of CA Personal Information depending on how they choose to interact with us when and after they opt-in to our programs. There is no obligation to opt-in and consumers may opt-out at any time. The details of each program are contained in the program offering. We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. We invest heavily in our marketing and brands, in part, so we can provide programs to our customers. Consumer data is more valuable to our business when it is combined with a sufficient amount of other consumer data and after it is enhanced by our efforts described in this Privacy Policy. The value to our business of any individual consumer's data is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings, whether and to what extent you opt out of any offerings, and whether we are able to enhance the data through our efforts described in this Privacy Policy. We do not calculate the value of consumer data in our accounting statements. We make this good faith estimate for California residents. To the extent we create overall value from our programs to our business that could be directly or reasonably related to the value of customer data, the method for calculating the value would include: (1) costs related to maintaining the program including but not limited to IT infrastructure, delivery of offers, and skilled marketing teams with the appropriate knowledge to enhance customer data; (2) whether the sales generated by the program exceeds the cost to us of offering the program including value of discounts to customer; and (3) value of the insights we are able to create based upon aggregate data.


Deidentified Patient Information

We may also disclose information that does not identify an individual and cannot reasonably be used to identify an individual which is derived from CA Personal Information, as well as deidentified protected health information that has been modified to remove individually identifiable information in accordance with HIPAA's expert determination (also known as "statistician's method") or safe harbor deidentification standards.


Limiting Use and Disclosure of Sensitive Personal Information

We may collect certain categories of CA Personal Information from you and third parties as described in the "Collection" section above that may be considered "Sensitive Personal Information" under California law. Our use of your Sensitive Personal Information is generally limited to performing services or providing goods you requested.


Nondiscrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
  • Provide you a different level or quality of goods or services
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services


Changes to Our Privacy Notice

We reserve the right to update and periodically amend this Privacy Policy at our discretion and at any time. If we make changes to this Privacy Policy amendments will be posted online, and the date of the update will be included. Your continued use of this site and affiliated sites after any such update indicates your agreement with the amended policy.


Contact Information

If you have any questions or comments about the Privacy Policy described here, please contact TextRx. Please also contact us for an alternate form of this document if needed.

Email: support@textrx.ai
Mail: 12250 Tamiami Trail E., Suite 310
Naples, Florida 34113

Copyright © 2025 Textrx - All Rights Reserved.

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